> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://communitytherapy.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Manual Handling Videos Not Playing

If a course video will not play, the error will be residing on the users end.

If you are using an Apple device:

* Open Settings.
* Open the Safari section.
* Under the `Privacy` heading, make sure the `Prevent Cross-Site Tracking` switch is off.
* Go back to the Home screen, open Safari again, and try again.

Please take the following steps to attempt to resolve the issue:

- Try logging in and playing in an incognito window
- Try clear your cache
- Try a different browser
- Try a diffferent device
- Ensure you can play youtube videos on your device 
- Try on a different wifi connection

The error may also be caused by a firewall on your wifi or antivirus scanner.

If none of this works, please take a screen shot and email to admin@communitytherapy.com.au.